FAQsAll your doubts answered
You've come this far, get all your queries answered before purchase
Yes and more. DoubleTick includes everything a WhatsApp AI chatbot does - instant answers, 24/7 availability, automated FAQ resolution - plus what chatbots can't. Agents that take action, voice AI on WhatsApp and PSTN, and analytics across every conversation. If you're searching for a WhatsApp chatbot, you'll outgrow one less here.
Yes. DoubleTick is an official Meta Technology Partner and runs on the official WhatsApp Business API, so every conversation is compliant and your numbers stay safe.
Yes. Describe your agent's role in plain language, add your business knowledge, and go live - no engineers required. Developers can still go deeper with APIs, webhooks and the MCP server.
AI Copilot drafts replies, summarizes long threads, and shows who's really waiting, while Agentic AI resolves routine conversations end-to-end. Teams clear queues faster and new hires ramp in days.
Copilot assists your human agents - drafting, summarizing, prioritizing. Agentic AI is an agent: it talks to customers directly, completes tasks, and hands off to humans when needed.
Yes. DoubleTick runs on the web, Windows and Mac, with mobile apps for Android and iOS - your whole team stays in sync across devices.
Yes. AI voice agents handle inbound and outbound calls on both WhatsApp calling and regular phone networks (PSTN), in natural, multilingual conversations.
Yes - that's the differentiator. When a customer asks for something on a call, the AI sends the document, link or catalog in WhatsApp chat instantly, without ending the call.
Yes. Bring your own AI with org-level credentials - OpenAI, Gemini or your in-house model - and keep your prompts and logic under your control.
The DoubleTick MCP server exposes your tools - orders, bookings, CRM records - to AI agents safely, with scoped permissions and full audit trails for every call.
AI reads every chat and call to surface topics, sentiment, resolution quality and revenue signals across your whole operation - no sampling, no manual tagging.
Yes. DoubleTick is GDPR compliant and certified for ISO 27001 and SOC 2, with enterprise-grade access controls on every workspace.
Every agent, number and conversation lives in one governed workspace - centralized visibility, roles and permissions, and clean human handoffs as you scale.
AI features are available as add-ons across plans - see the pricing page for current bundles, or book a demo and we'll map the right plan to your use case.